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Orders & Returns

Returns:  Returns are currently not being accepted. If we make an error in shipping your order, we will refund or exchange the item(s).  To report a problem please visit our Customer Service Page, give us a call toll-free at 800-264-4519, or email us at orders@masa.com

 

Inspect for Damage and Shortage:  We select our carriers carefully to ensure that your packages arrive complete and undamaged.  But, even with the best carriers, damage can occur during shipment and packages can be left at shipper's docks.  If this happens, contact us immediately, and we will "go to bat" for you with our carriers, but...we do need your help.  

When your package(s) arrives, inspect for damage or shortage immediately before you sign the driver's delivery receipt.  All damage and/or shortage should be detailed on the delivery receipt before accepting the shipment.  Taking pictures of damage is very helpful in filing a claim.  Hidden damage must be reported within 5 working days of the delivery date for a claim to be made. 

Failure to note damage and/or shortage on the carrier's delivery receipt will forfeit any and all claims for damage with M.A.S.A./SportsAdvantage.com and/or the manufacturer. 

Failure to report hidden damage within 5 working days of the delivery date will forfeit any and all claims for damage with M.A.S.A./SportsAdvantage.com and/or the manufacturer.