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Orders & Returns

We want you to be 100% satisfied with the items you purchase and we are committed to providing excellent customer service.  If you are not completely happy with your items, for any reason, let us know right away.  Please note that custom items are non-returnable and some manufacturers do charge a restocking fee for returns.  If we make an error in shipping your order, we will refund or exchange the items and the return shipping will be at our expense.

To report a problem or initiate a return, simply visit our Customer Service Page, give us a call - toll free - at 800-264-4519, or email us at service at sportsadvantage dot com and we'll get to work for you.  Below is a guide to help if you do have a problem or wish to make a return.

 

Returns:  Returns must be made within 90 days of invoice date and items must be in good condition and packaged securely.  All products must be returned with accompanying warranty cards, manuals, accessories, components or any other items included in the original shipment.

We require prior authorization for all returns.  To obtain an RA number, visit our  Customer Service Page, give us a call toll free at 800-264-4519, or send an email to service at sportsadvantage dot com.  Any return without an RA# will not be accepted.  After your return is approved, for your convenience, we will send you a pre-paid return label and deduct the cost of the shipping from your credit.  If we make an error in shipping your order, we will refund or exchange the items and the return shipping cost will be at our expense.

Please note that custom items are non-returnable and a restocking fee of up to 20% may apply to some items.

 

Inspect for Damage and Shortage:  We select our carriers carefully to ensure that your packages arrive complete and undamaged.  But, even with the best carriers, damage can occur during shipment and packages can be left at shipper's docks.  If this happens, contact us immediately, and we will "go to bat" for you with our carriers, but...we do need your help.  

When your package(s) arrives, inspect for damage or shortage immediately before you sign the driver's delivery receipt.  All damage and/or shortage should be detailed on the delivery receipt before accepting the shipment.  Taking pictures of damage is very helpful in filing a claim.  Hidden damage must be reported within 5 working days of delivery date for a claim to be made.

Failure to note damage & shortage on the carrier's delivery receipt will forfeit any and all claims for damage with M.A.S.A./SportsAdvantage.com and/or the manufacturer.